Customer Satisfaction and Quality Survey
 

Name:

Company:
 
1. Receptionist greets incoming call in a prompt and courteous manner?
2. Receptionist handles telephone calls quickly and efficiently?
3. Receptionist transfers calls to the correct extension?
4. Receptionist asks the caller if they would like to leave a voice mail if the person is unavailable?
5. Receptionist puts incoming calls on hold courteously?
6. Salesperson appears to be familiar with the customer’s company and needs?
7. Salesperson appears to be knowledgeable of features and benefits of product line?
8. Salesperson responds quickly and appropriately to questions and needs?
9. Salesperson introduces relevant new or different products?
10. Salesperson emphasizes continuous improvement and teamwork at Action Box?
   
11. Customer Service appears knowledgeable of products and services?
12. Customer Service reacts quickly and appropriately to questions and needs?
13. Customer Service offers new or different products that might save the customer money?
14. Customer Service confirms orders that are placed and scheduled delivery dates?
15. Customer Service handles emergencies in a professional manner?
16. Customer Service notifies you of issues in a timely manner?
17. Customer Service emphasizes continuous improvement and teamwork at Action Box?
18. Shipping appears knowledgeable about delivery procedures?
19. Shipping responds quickly and appropriately to questions and needs?
20. Truck Driver appears to be professional, courteous and cooperative?
   
21. Truck Driver operates in a safe and careful manner?
22. Shipping emphasizes continuous improvement and teamwork at Action Box?
23. Orders are shipped as requested?
24. Orders are received on the requested date?
25. Shipments are received in good condition?
26. Product Design Department creates samples with requested dimensions?
27. Samples are created and delivered promptly?
28. Design produces high quality samples of artwork and layout?
29. Design responds quickly and appropriately to questions and needs?
30. Design creates samples that incorporate cost saving and innovative ideas?
   
31. Accounting Department promptly prepares invoices that are accurate?
32. Accounting issues credit memos promptly?
33. Accounting promptly and accurately posts payments?
34. Accounting handles questions and needs professionally and courteously?
35. Accounting handles credit issues professionally?
36. Production Department produces a box that meets customer’s structural needs?
37. Production produces a box that has the correct print?
38. Production produces a box that meets or exceeds overall customer expectations?
39. Overall Quality of product manufactured by Action Box?
40. Overall Quality of product distributed (if not manufactured) by Action Box?
41. Overall Satisfaction of Action Box as your packaging supplier?
42. Overall confidence of recommending Action Box to a friend or associate?
 
Additional Comments: